Shipments and returns

SHIPPING LOCATIONS

Smiley Organics delivers Australia wide. To guarantee safe arrival of your order from Smiley Organics, please specify a delivery address which is within Australia.
At Smiley Organics, we currently do NOT accept international orders.

SHIPPING CHARGES

Smiley Organics offers FREE SHIPPING over $100. No matter your location in Australia or how many items you decide to purchase from us, delivery is absolutely FREE if the order is above $100.

Registered and Express post is available at an additional cost.

DISPATCH TIMES

All orders are expected to be dispatched within 24 hours. In the unlikely event that an item you ordered is unavailable, Smiley Organics will endeavour to notify you of any delay within 24 hours.
All dispatch times exclude weekends. Smiley Organics operates Monday to Friday from 9am to 5pm.

DELIVERY TIMES

Smiley Organics aims to deliver your order within 2-5 business days almost anywhere in Australia. Smiley Organics delivers products Australia wide using Australia Post.

Delivery times are estimated between 2-5 days from the date of dispatch, depending on your location.
Please see the following link for delivery times under the Australia Post Delivery Network:

http://auspost.com.au/parcels-mail/domestic-parcels.html

TRACKING YOUR ORDER

Order tracking will only be available under express post.

CHANGE OF MIND RETURNS

We’re not happy until you’re 100% satisfied with the product. So if they’re anything short of perfect, simply send them back. Smiley Organics has a 14 days Australia wide free shipping returns policy for all online purchases, provided the returns are unworn, in the state you received them, and in the original packaging. We will issue a credit note to you in your account for your next purchase with us.

• You can return your purchase up to 14 days from date of dispatch
• Products must be unworn, in the condition that you received them and in the original box and/or packaging
• Australia wide return shipping is absolutely free

To return, simply:
1. Email us at  [email protected] prior to returning your goods. We will provide a reference number to you.

2. Pack the product back into its original satchel.
3. Place the package with the unworn products into another satchel
4. Clearly label the satchel with the below
(within 14 days for your free return):

Smiley Organics
PO Box 963
Ryde NSW 1680

(your return reference number)

REFUNDS

If, the purchased items are defective, we will happily provide you with a refund. Simply return your unwanted products unworn, in its original condition including original packaging within 14 working days from the date of dispatch together to

Smiley Organics

PO Box 963

Ryde NSW 1680

Please email us at  [email protected] prior to returning your goods for a refund.

A refund will not be processed if the goods returned do not comply with our Returns Policy.
Refunds are always processed using the original method of payment at the time of purchase (Credit Card or PayPal) within 1-2 working days of receiving the goods at our warehouse.